Consio - AI Calls are not connecting – Incident details

All systems operational

AI Calls are not connecting

Resolved
Operational
Started 9 days agoLasted 6 hours 12 minutes

Affected

App

Partial outage from 9:00 AM to 9:48 AM, Degraded performance from 9:48 AM to 10:03 AM, Operational from 10:03 AM to 10:07 AM, Degraded performance from 10:07 AM to 3:12 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The issue has regressed. We are still monitoring and communicating with our provider. Some calls are routed correctly.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The issues are resorbing. New calls are routed correctly. New update in an hour

  • Identified
    UTC
    Identified

    One of our provided is facing an outage that is impacting us downstream. We are monitoring our provider incident,